ASUS Philippines has recently launched an improved ASUS 4A warranty package, ensuring its customers' confidence through assured quality, always-on support, all-around coverage, and added-value experience for ASUS, ROG, and ASUS Business products.
“At ASUS, we want our customers to have complete confidence in our products. That is why we are introducing this new 4A Quality & Service with improved and comprehensive warranty coverage, so our customers can rely on ASUS with confidence, knowing that their devices and investments are in good hands,” ASUS Philippines Country Manager George Su said.
Most Strictly-tested US Military-grade laptops
Since 2023, all ASUS laptops undergo the most rigorous torture-test regime, strictly tested according to the latest, most-demanding MIL-STD 810H US military-grade standard.
All ASUS laptops also undergo a barrage of 16 grueling durability tests environmental conditions beyond the military grade standard, ensuring that these laptops are durable and reliable, enhancing their longevity, and hence their sustainability.
4A Quality and Service – Elevate your peace of mind
The 4A Guarantee is ASUS' commitment to quality customer service, ensuring a positive, long-lasting experience with ASUS products.
Assured Quality – Get unrivaled quality and durability with US military-grade certified laptops backed up by expertly-trained ASUS Service Technicians for after-sales support.
Always-on Support – Users can get support whenever they need it, with the built-in MyASUS app via ASUS and ROG social media channels, email, Live Agent Chat support, or ASUS' dedicated call center.
All-around Coverage – ASUS devices are protected around the world, with 100+ directly managed Authorized Service Centers in 63 cities nationwide and a global network of service centers that provide International Notebook Warranty services.
Added-value Experience – Enjoy complete peace of mind with a dedicated ASUS account support portal and Perfect Warranty, which safeguards ASUS laptops against accidental damage.
ASUS Standard Warranty – Free warranty packages out-of-the-box
All ASUS, TUF Gaming, ROG laptops, and ROG Ally come with a standard 2-Year International Warranty, while premium phones, including the ROG Phone series, come with a standard 1-Year Local Warranty.
ASUS, TUF Gaming, and ROG laptops also include Perfect Warranty, which provides one-time coverage for customer-induced damages that are not covered by the manufacturer’s warranty (such as accidental drop, accidental breakage, liquid spill, and electrical surges) for one year from the date of purchase.
ASUS ExpertBook laptops are further covered with a standard 3-year International Warranty. ASUS ExpertPC, Consumer Desktops, and All-in-One PCs are covered with a standard 3-year Local Warranty.
For ASUS, TUF Gaming, ROG laptops, ROG Ally, and ExpertBook, a one-time comprehensive 9-step Preventive Maintenance service is also provided by the local service center during the duration of the Standard Warranty.
ASUS Premium Care – Upgraded warranty and protection
The brand also offers customized extended service packages with ASUS Premium Care (APC). ASUS Premium Care upgrade packages start at PHP 2,995 and may be purchased up to six months after the date of purchase.
1-Year International / Local Warranty Extension – Users can protect their investments longer with additional warranty extension
ASUS Perfect Warranty Plus (local accidental damage protection) – Keep new ASUS devices safe and protected from accidental damage with additional 1-Year Perfect Warranty coverage.
HDD/SSD Retention – Storage on ASUS devices are safeguarded with unlimited free labor and replacement of defective HDD/SSD, and an option to retain the defective HDD/SSD for third party data recovery or secure storage.
Carry-in to On-site Upgrade – Hassle-free warranty service straight to ASUS users’ doorsteps by upgrading to On-Site service support.
Battery Service Package – Extended local warranty for ASUS devices’ batteries with one-time battery replacement per year in the event of battery failure.
The ASUS 4A Quality and Service advantage
ASUS ensures top-tier after-sales service with fast repairs at 100+ service centers and quick support call response from a dedicated center. The 24/7 On-Site Service application streamlines on-site service bookings, eliminating wait times. Perfect Warranty offers one-time local accidental damage protection and free Preventive Maintenance, reducing e-waste and prolonging product life.ASUS Members will enjoy 24/7 support with one-click access to warranty management, software downloads, support, and repair status tracking.
For more information on ASUS 4A Quality and Service check out this link or visit the ASUS PH YouTube Channel.